Major Projects Delivered:
• Delivered, implemented Eliant Survey solution into Microsoft CRM on cloud.
• Delivered, implemented & commissioned the BMC footprint solution on KINAN premise.
• Delivered, implemented & commissioned the Symantec End Point Protection solution in KINAN environment.
• Played role as techno functional for JDEdwards Optimization project to customize the expense mgmt. to integrate
the business travel request.
• Served as Project team member for Implementing ERP- JDEdwards and also served as Techno functional for the
Procurement, Expense Mgmt. modules.
• Implementation of Change order Process in the ERP Procurement.
• Managed the hardware procurement for the EMC storage to support the ERP project.
• Integrating the Mobile Entree solution with Microsoft SharePoint Portal to view on mobile.
• Managed the Project of developing of new system called ENJAZ & Innovation using SharePoint Portal.
Key Responsibilities
 Ensure the high quality help desk ICT supports to all company staff including troubleshooting computer problems determining resources and advice on appropriate actions.
 Maintenance & installation of network equipment, servers, workstation and devices
 Provide all data management procedures including the follow the backup procedures.
 Delivery configuration and setup of end user application installation to ensure users can access business applications.
 Record, resolve & report service calls bases on the service type, analyst the time taken.
 Determine in conjunction with business community and account management the requirements for new enhanced ICT solution analysis and to document them appropriately, including participation in formal and informal ICT meetings.
 Deliver ERP End User Trainings for Procurement & Subcontract, Expense Mgmt. & Self Service.
 Provide day to day support for SharePoint Portal, plan & facilitate delivery of new projects.
 Delivery the enterprise Business Objects & Hubble reports and provided user support.
 Plan & execute upgrade initiatives development projects.
 Manage ICT helpdesk resource, ICT budget and control purchasing & assets inventory of all HQ, commercial Malls & Projects.
 Follow key principles of Customer Management, from Service initiation to delivery.
 Develop, implement SOP procedures, fliers, responsibility matrix for both Service desk & ERP.
 Work with the business users to establish policies & procedures for ERP.
 Deliver high level support, trainings on ERP & Business Applications
 Regenerate the issue in test environment, analyse and provide the best possible solution after user acceptance.
 Analyse the system frequent issue and escalate to oracle if ESU are ready deploy in production upon successfully testing in test environment.
 Manage & ensure the network connectivity between head office, project & commercial malls

Major Job Responsibilities:

• Installation, Configuration & Administration of Windows 2000 Servers, Active Directory, ISA server 2000, Windows 2000 Professional, Windows XP, windows 98.
• Administering and Maintaining Group Policies in Windows 2000 Server.
• Creating and Maintaining of User Account Database and System Policy.
• Installation, Configuration & Administrating WINS, DNS, DHCP Servers.
• Creating custom rules for SPAM by enabling content filtering for pop.
• Administration & maintenance of Gateway mail downloader & forwarder.
• Installation and configuration of Lotus notes clients.
• Backup and Recovery Schedules & Strategies for Pervasive SQL Server ,
• Installation and Maintaining Printer Server and troubleshooting.
• Installation, configuration of Microsoft Office application from 2016 to XP.
• Installation, Configuration & Administration of POS Application Counter Point.
• Installation of various other software packages, service packs, virus definitions.
• Troubleshooting the daily routine desktop user problems

Working as PMS Administrator for the Payphone Management System Project at Makkah, in the western region, with MS SQL 6.5 as back end and the REMAS Software as front end tool that is used to maintain the Payphone in that region and administrating the users and assigning the privileges, configuring the Payphones & generating various reports, setting various Parameters, and Tariff for the Payphones accordingly. This REMAS is a product of Landis & Gyr Geneva, Switzerland.

Company Name : Silki La Silki National Communications Ltd. Riyadh, Saudi Arabia
Position : PMS Administrator
Duration : Since August 1999 to January 2003
Project Name : Boraq Smart Card Payphones (PMS)
Reason of Leaving : For better prospects

Major Job Responsibilities:

• Installation, Configuration of windows NT , workstation for ISP customer servers
• Installing, Configuring and Administering REMAS Application Software
• Managing and supporting Printers and trouble shooting.
• Implementing, managing and supporting resource –like file system sharing
• Installation and configuration of MS SQL Server 6.5 and maintenance of SQL schedule task.
• Generations of various sort of Reports for the higher management.
• Generations and maintenance of various Payphones parameter, black list & Tariffs
• Installation and configuration of Outlook Express as Client for POP3/SMTP
• Dial up, Remote Access Server Administration and configuration
• Backup and Recovery Schedules & Strategies for MS SQL Server and Win NT
• Implementing Training for the new STC Client.